All Systems Operational

About This Site

We build trust through transparency.

We take our responsibility as your business phone system provider very seriously. Having service disruptions is part of every service-based business, and we're proud of our track record on this, but just as important is your chosen vendor's response when a there is a problem. Have you ever called a phone company to complain about an outage, only to get the distinct impression you're being lied to, or that your vendor is playing "the blame game" by pointing to something else as the problem? We don't do that at Fonality. If we have a problem, we tell you about it, and we're so committed to being honest and taking responsibility that we publish our uptime and complete breakdown per type of service on a public website for everyone to see - our employees, our customers, and our competitors - shining a light on something that has traditionally been veiled in darkness. So instead of just hearing a sales person say, "we're great, hardly ever have outages," you can see for yourself and check our history, and sign up for real-time alerts.

HUD Classic desktop application Operational
HUD Mobile Operational
Voice Services for USA Operational
Voice Services for Australia/New Zealand Operational
Control Panel Access for Moves/Adds/Changes Operational
Video Collaboration Operational
Paperless Fax Operational
CRM Link Operational
Voicemail to Email Operational
Scheduled Reports Operational
Technical Support Operational
ftp.pbxtra.com Operational
CDR/ACD reports in control panel Operational
HUDweb Operational
Zipwhip Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Aug 28, 2016

No incidents reported today.

Aug 27, 2016

No incidents reported.

Aug 26, 2016

No incidents reported.

Aug 25, 2016
Resolved - This issue is now resolved.
Aug 25, 09:22 CDT
Identified - We have identified an issue that affects many of our HUD Web users, specifically with regard to HUD Web login. We are aware of the issue and we're working on it.
Aug 25, 08:49 CDT
Aug 24, 2016

No incidents reported.

Aug 23, 2016

No incidents reported.

Aug 22, 2016

No incidents reported.

Aug 21, 2016

No incidents reported.

Aug 20, 2016

No incidents reported.

Aug 19, 2016
Resolved - Our Systems/NOC Dept. confirmed that this issue is now resolved.
Aug 19, 15:53 CDT
Update - Our Systems/NOC Dept. confirmed that this issue is now resolved.
Aug 19, 15:52 CDT
Investigating - We have received reports that a subset of customers on our Hosted Platforms may be encountering Svc. degradation. Our Systems/NOC Dept. is currently investigating.
Aug 19, 14:23 CDT
Resolved - This problem should now be resolved.
Aug 19, 10:44 CDT
Investigating - We have received reports that a subset of users are encountering HUD Web connectivity issues. Our Systems/NOC Dept. is currently investigating the matter.
Aug 19, 10:22 CDT
Aug 18, 2016

No incidents reported.

Aug 17, 2016

No incidents reported.

Aug 16, 2016
Resolved - This issue has been resolved.
Aug 16, 08:48 CDT
Identified - We have identified an issue that seems to affect a small subset of public cloud customers. We are aware of the issue and we're working on it.
Aug 16, 08:27 CDT
Aug 15, 2016

No incidents reported.

Aug 14, 2016

No incidents reported.