NetFortris + Fonality
Partially Degraded Service

About This Site

We build trust through transparency.

We take our responsibility as your business phone system provider very seriously. Having service disruptions is part of every service-based business, and we're proud of our track record on this, but just as important is your chosen vendor's response when a there is a problem. Have you ever called a phone company to complain about an outage, only to get the distinct impression you're being lied to, or that your vendor is playing "the blame game" by pointing to something else as the problem? We don't do that at Fonality. If we have a problem, we tell you about it, and we're so committed to being honest and taking responsibility that we publish our uptime and complete breakdown per type of service on a public website for everyone to see - our employees, our customers, and our competitors - shining a light on something that has traditionally been veiled in darkness. So instead of just hearing a sales person say, "we're great, hardly ever have outages," you can see for yourself and check our history, and sign up for real-time alerts.

HUD Classic desktop application Operational
HUD Mobile Operational
Voice Services for USA Operational
Voice Services for Australia/New Zealand Operational
Control Panel Access for Moves/Adds/Changes Operational
Video Collaboration Operational
Paperless Fax Operational
CRM Link Operational
Voicemail to Email Operational
Scheduled Reports Operational
Technical Support Degraded Performance
ftp.pbxtra.com Operational
CDR/ACD reports in control panel Operational
HUDweb Operational
Zipwhip Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 23, 2017

No incidents reported today.

May 22, 2017

No incidents reported.

May 21, 2017

No incidents reported.

May 20, 2017

No incidents reported.

May 19, 2017

No incidents reported.

May 18, 2017

No incidents reported.

May 17, 2017

No incidents reported.

May 16, 2017

No incidents reported.

May 15, 2017

No incidents reported.

May 14, 2017

No incidents reported.

May 13, 2017

No incidents reported.

May 12, 2017
Resolved - The issue has now been resolved.
May 12, 17:20 CDT
Identified - The issue has been identified and the vendor is working to address the issue.
May 12, 16:47 CDT
Investigating - We are currently experiencing an issue with our 866-366-2548 toll free number. Some customers are able to get through but others are getting a constant ring. We have escalated this issue to our vendor who have acknowledged the issue and are currently investigating. We will provide an update as soon as one is available. In the interim, please contact support at DID: 310-861-4315 which should route normally.
May 12, 13:22 CDT
May 11, 2017

No incidents reported.

May 10, 2017

No incidents reported.

May 9, 2017

No incidents reported.