NetFortris + Fonality
Partially Degraded Service

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HUD Classic desktop application Operational
HUD Mobile Operational
Voice Services for USA Operational
Voice Services for Australia/New Zealand ? Degraded Performance
Control Panel Access for Moves/Adds/Changes Operational
Video Collaboration Operational
Paperless Fax Operational
CRM Link Operational
Voicemail to Email Operational
Scheduled Reports Operational
Technical Support Operational
ftp.pbxtra.com Operational
CDR/ACD reports in control panel Operational
HUDweb Operational
Zipwhip Operational
FaxLync Operational
Comm-unitY Platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 2, 2020

No incidents reported today.

Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020
Completed - The scheduled maintenance has been completed.
Mar 29, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 21:11 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 28, 21:10 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 28, 21:05 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 23:00 CDT
Scheduled - Customers hosted in the VA datacenter may be affected by outbound voice service degradation on Sunday, March 29th at 12:01 a.m. to 3 a.m. EDT.
Mar 24, 15:32 CDT
Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020
Resolved - This incident has been resolved.
Mar 25, 12:05 CDT
Investigating - cp14.fonality.com is currently inaccessible for many customers. NetFortris is aware of the problem and top engineering resources are actively engaged in efforts to restore the page.
Mar 25, 11:49 CDT
Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020
Resolved - This incident has been resolved.
Mar 20, 14:06 CDT
Monitoring - To our valued customers and partners,

NetFortris is working hard to help ensure our customers remain connected and supported throughout the duration of the COVID-19 impact. As many of us transition away from our traditional places of business, NetFortris will stay focused on accommodating and supporting the needs of our customers and the communities around them. The NetFortris support team is here to assist you as we all continue to endure through this period of change.
We have gathered a set of resource links that can help aid NetFortris product users in the days to come. Below you will find access to helpful overview guides, training and how-to videos for various NetFortris UCAAS products including softphone and other web-based communication tools.

https://www.netfortris.com/hud-softphone-doc-download
https://www.netfortris.com/blog/netfortris-and-covid-19-responsiveness
https://www.netfortris.com/covid-19-limited-offer

The overall health and safety of our customers and partners is of the utmost importance to us. We will remain diligent in working 24x7 to ensure our business communities remain fully supported during these difficult times. We wish the very best to all, and sincerely appreciate the opportunity to serve.

Sincerely,

NetFortris Support Operations
Mar 20, 14:05 CDT
Mar 19, 2020

No incidents reported.